The Hidden Dangers of Long-Term Telecom Contracts: A Trap for Small Businesses Picture this: you’re a small business owner about to sign a contract for a new shiny phone system. The salesperson promises “rock-bottom monthly rates” and “future-proof technology.” Fast-forward…
We are only just in 2024 and it is very easy to dismiss January 2027 as a date in the distant future. As a business owner, with all the daily pressures you have it is likely you have put very…
With the PSTN landline switch-off set for January 2027, thousands of businesses across the UK will need to upgrade to modern phone systems. The risk? Getting locked into long, expensive contracts with hidden costs from the big providers. At KAT…
How AI is Improving Business Phone Systems We recently asked Googles AI service Bard to write us an article on how AI improving business phone systems and this is what it came up with! Artificial intelligence (AI) is rapidly transforming…
As the situation continues to unfold, all of our partner networks are providing support to customers in Ukraine and those in the UK who need to call into the country. As such they will be crediting roaming usage while in…
If you hadn't heard the phrase 'softphone' before Covid you no doubt will of heard of it now. Seen now, as the saviour of many businesses who had to have their staff work from home it became an essential part…
Similar to what is happening in other countries Ofcom has agreed to a request from NHSX for the new 3-digit telephone number ‘119’ to be used as an integral part of the NHS’s Covid-19 response programme. The number will…
Have you encountered the following with your VoIP calls? One way or no way audio Calls not connecting Silence part way through a call Handsets or softphones continuing to ring even after answering Unable to call or transfer internally Softphones…
Its so frustrating how some telecom companies love to create and use panic to boost sales. How many phone calls or emails have you had about the switching from ISDN? How many phone calls or emails have you had…
Be honest — when you’ve been put on hold, what’s worse? Sitting in total silence, wondering if you’ve been cut off. Listening to tinny “lift music” on a loop. Or waiting so long you hang up and try a competitor…
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