On 16 October 2019 O2 identified a number of customers who may have received a ‘smishing’ text message purporting to be from O2.
The message suggests the customer is required to update their billing information. There is a website in the message that redirects the customer to a fake O2 website. O2 did not send these fraudulent messages, but these websites are very convincing and look like O2 sites. To confirm – this message was NOT from O2.
What does this mean for O2 customers?
The message reads; “O2: We are unable to process your latest bill. In order to avoid fees, update your billing information via:”
A full investigation is ongoing. O2 are in the process of removing the fraudulent websites and domain name, identifying and blocking the sender of the SMS.
If you believe you may have disclosed personal data you can report it to Action Fraud at https://www.actionfraud.police.uk/report_phishing.
If you believe a crime or fraud has occurred due to this incident they can report it to Action Fraud at https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime.
For more information please contact your service provider.