# KAT Communications > Knowledge About Telecoms ## Posts - [PSTN Switch-Off 2027: A Micro Business Checklist for South Yorkshire & North Lincolnshire](https://katcommunications.co.uk/pstn-switch-off-2027-a-micro-business-checklist-for-south-yorkshire-north-lincolnshire/): If your business still uses a traditional landline, this is one of those “future problems” that becomes a very expensive present problem overnight. The UK’s old phone network — the PSTN (and ISDN) — is being switched off, with the final switch-off date set for 31 January 2027. BT’s advice to business customers is even clearer: move by the end of December 2025 to safeguard services and avoid the last-minute scramble. For micro businesses across South Yorkshire and North Lincolnshire (Doncaster, Rotherham, Sheffield, Barnsley, Scunthorpe, Brigg, Barton and surrounding areas), the risk isn’t just “your phone might change”. It’s this:… - [Troubleshoot Full Fibre Broadband Problems](https://katcommunications.co.uk/troubleshoot-full-fibre-broadband-problems/): FTTP Not Working Properly? Here’s how to troubleshoot before contacting our Support Team   Full Fibre (FTTP) is fast, reliable, and brilliant — until something doesn’t quite work as expected.If you’re experiencing slow speeds, dropouts, or a complete loss of connection, there are a few simple checks you can carry out before raising a fault. Following the steps below helps us quickly identify whether the issue is Wi-Fi, router-related, or the fibre connection itself — saving time and getting you back online faster. 1. Run a Speed Test (Wired and Wireless) The first step is to rule out Wi-Fi issues.… - [How to get the best from your Yealink AX83H Wi-Fi Cordless to Your Phone System](https://katcommunications.co.uk/how-to-get-the-best-from-your-yealink-ax83h-wi-fi-cordless-to-your-phone-system/): And get the most out of its smart features If you’ve just unboxed your shiny Yealink AX83H Wi-Fi cordless handset, you’re probably itching to get it connected and working with your phone system. Good news — it’s easier than assembling flat-pack furniture. Below is a simple step-by-step guide plus a walkthrough video so you can see exactly what’s happening as you do it. Watch the full setup & feature demo above — all the essentials are covered! Step 1 — Power & Wi-Fi Setup Power up your Yealink AX83H. Navigate to Settings > Wi-Fi. Choose your network and enter the… - [SoTAP Broadband: The simple solution for businesses who can’t yet get fibre](https://katcommunications.co.uk/sotap-broadband-the-simple-solution-for-businesses-who-cant-yet-get-fibre/): Keeping your business connected through the Great British Switch Off! What Is SoTAP Broadband? The Great British Switch Off is well underway — and for many businesses, it’s raising one big question: “What happens if I still can’t get fibre?” That’s where SoTAP comes in. SoTAP (Single Order Transitional Access Product) is a broadband service designed for areas that still rely on copper connections. It gives you internet access without needing a traditional phone line — and crucially, it works seamlessly with today’s VoIP digital phone systems. In simple terms, SoTAP is the bridge between copper and fibre. It lets… - [The Hidden Dangers of Long Term Telecom Contracts](https://katcommunications.co.uk/the-hidden-dangers-of-long-term-telecom-contracts/): The Hidden Dangers of Long-Term Telecom Contracts: A Trap for Small Businesses Picture this: you’re a small business owner about to sign a contract for a new shiny phone system. The salesperson promises “rock-bottom monthly rates” and “future-proof technology.” Fast-forward a year or two, and you realise you’re stuck in a 7-year telecom contract with rising bills, extra charges you never expected, and no way out. And then it turns out the equipment isn’t even yours. Its leased. Sadly, this isn’t just a scare story — it’s happening every day to small businesses across the UK. Big-name telecoms providers have made… - [Cityfibre added to KAT Communications broadband portfolio](https://katcommunications.co.uk/cityfibre-added-to-kat-communications-broadband-portfolio/): KAT Communications Expands Full Fibre Broadband Portfolio with CityFibre Partnership 1st June 2025: KAT Communications, a trusted provider of business telecoms solutions, is proud to announce the expansion of its full fibre broadband offering through its addition of  CityFibre, the UK’s largest independent full fibre platform. This strategic move complements KAT Communications’ existing full fibre offerings delivered via Openreach and further strengthens its mission to deliver ultra-reliable, lightning-fast broadband to businesses across South Yorkshire and the wider UK. With CityFibre now part of KAT Communications’ broadband portfolio, customers benefit from greater access to next-generation infrastructure that supports the growing demand… - [Why Working with a Family Business Matters: The Values That Make All the Difference](https://katcommunications.co.uk/why-working-with-a-family-business-matters/): At KAT Communications, we’re proud to be a family-run business. It’s not just the personal connection we have with our customers that sets us apart – it’s the core values that guide everything we do. If you’ve ever wondered what makes family businesses so special, here are some reasons why working with a family-run business like ours can be a game-changer for your company. 1. Personal Service, Every Time When you work with a family business, you’re not just another customer on a list. You’re a part of the family. That means you get personal attention, and a level of… - [Belton Park Pavilion Announces Appointment of Anthony Temperton as New Chairman](https://katcommunications.co.uk/belton-park-pavilion-announces-appointment-of-new-chairman/):   BELTON, NORTH LINCOLNSHIRE – 9th April 2025 – Belton Park Pavilion, a long established venue for community events and activities in Belton, is delighted to announce the appointment of KAT Communications Director Anthony Temperton as its new Chairman, effective immediately. Anthony brings a wealth of experience in business leadership through his management of KAT Communications as well as experience in community engagement with his volunteering for Doncaster Business for the Community. His proven track record of business planning, promoting collaboration, and driving growth makes him an invaluable addition to the Pavilion’s leadership. “We are thrilled to welcome Anthony to… - [O2 3g Switch Off](https://katcommunications.co.uk/o2-3g-switch-off/): O2 have recently completed a successful 3g switch off trial in Stevenage and have now confirmed that their preparations for the 3g switch off are on track. O2 plan to start the full switch off in 2025 and at KAT Communications we are urging customers to ensure they are device ready in order to not lose service. Compatible Devices It may sound obvious but all devices need to be 4g/VoLTE compatible, A 3g only device will NOT work after the switch off. To check if a device is compatible with 4G/5G and 4G calling, also called VoLTE: Android: Settings >… - [Protecting you from Mobile Fraud](https://katcommunications.co.uk/protecting-you-from-mobile-fraud/): Virgin Media O2 shared some news with us back in February that they are going to roll out AI-powered spam fighting tools, and new caller identification services to all mobile customers (handset dependent) for free – to help protect them from mobile fraud, thanks to a new partnership with voice security leader, Hiya. What do customers need to know? Brand ID will be switched on automatically for all of our O2 customers. No action is required and this service cannot be opted out of. Should you wish to find out more about Brand ID follow the link here. It is… - [The BT Landline Switch off Clock is Ticking](https://katcommunications.co.uk/the-bt-landline-switch-off-clock-is-ticking/): The clock is ticking on the traditional telephone system albeit slower than it was after Openreach’s announcement of a delay to the switch off of the traditional BT landline phone network. With a new date of January 2027 for the switch off, if your business is still relying on copper-based or ISDN phone lines, it’s time to look at that digital upgrade. Switch off updates The BT landline switch off is delayed: Despite the sales practices of some telecoms companies Openreach have confirmed the switch of date for their PSTN and ISDN network is now Jan 2027 rather than the… - [KAT Communications commitment to real living wage](https://katcommunications.co.uk/kat-communications-commitment-to-real-living-wage/): KAT Communications has renewed its accreditation as a Living Wage Employer. Their Living Wage commitment will see everyone working directly and indirectly receive a minimum hourly wage of £12, significantly higher than the government minimum for over 21s, which currently stands at £11.44 per hour. KAT Communications are based in Yorkshire and the Humber, the UK region with the highest proportion of non-Living Wage jobs in the country (14.4%), with over 314,000 jobs paying less than the real Living Wage. Despite this, KAT Communications has continued to commit to pay the real Living Wage and deliver a fair day’s pay for… - [BT Redcare is Closing](https://katcommunications.co.uk/bt-redcare-is-closing/): BT have announced the closure of their Redcare division to its customers via email and letter. What is BT Redcare? Redcare is BT’s security division, providing monitored intruder and fire alarm systems to both businesses and homes across the UK. BT in the past have described itself as “the largest supplier of fire and security alarm signalling systems in the UK.” No reason has been given for the closure. It could be to due to the PSTN switch off in 2025, or it could be that the division is not making the profits it once was. Strangely despite announcing closure… - [PSTN lines will be gone by 2027. Does your business have a plan?](https://katcommunications.co.uk/pstn-lines-will-be-gone-in-2025-does-your-business-have-a-plan/): We are only just in 2024 and it is very easy to dismiss January 2027 as a date in the distant future. As a business owner, with all the daily pressures you have it is likely you have put very little thought into PSTN lines getting switched off, but does your business have a plan? If it doesn’t, then now is the time to have one. Way back in November 2017, BT Openreach advised that they would disabling all PSTN services on their network. PSTN (or Public Switched Telephone Network) supports various products, including ISDN lines and analogue lines which… - [KAT Communications become an accredited living wage employer](https://katcommunications.co.uk/kat-communications-become-an-accredited-living-wage-employer/): Doncaster telecoms specialist makes commitment to real Living Wage Doncaster based KAT Communications has made a commitment towards helping its staff to navigate their way through the cost of living crisis by becoming an accredited Living Wage Employer. As an accredited employer, the telecoms specialist has committed to ensuring everyone working within the organisation, along with contractors employed by the business, will receive a minimum hourly wage significantly higher that the government’s minimum wage for over 23s, which currently stands at £10.42 per hour. In recent years, KAT Communications and its staff have helped to raise thousands of pounds to… - [Affordable Business Phone Systems in Yorkshire: Why SMEs Choose KAT Communications](https://katcommunications.co.uk/affordable-business-phone-systems/): With the PSTN landline switch-off set for January 2027, thousands of businesses across the UK will need to upgrade to modern phone systems. The risk? Getting locked into long, expensive contracts with hidden costs from the big providers. At KAT Communications, we think small and medium-sized businesses deserve better. That’s why we offer flexible, affordable business phone systems built around your needs — not our small print. All the features your team actually needs Our systems are packed with tools to make your business more productive without adding complexity: Call forwarding, transfer, hold, and voicemail Call recording and real-time call… - [How AI is improving business phone systems](https://katcommunications.co.uk/how-ai-is-improving-business-phone-systems/): How AI is Improving Business Phone Systems We recently asked Googles AI service Bard to write us an article on how AI improving business phone systems and this is what it came up with! Artificial intelligence (AI) is rapidly transforming the way businesses operate, and phone systems are no exception. AI-powered phone systems have been around for a long time are using machine learning and natural language processing to automate tasks, improve efficiency, and provide an improved level of customer service. Here are some of the ways AI is improving business phone systems:   Automated call routing / Auto Attendant… - [When is fibre really fibre?](https://katcommunications.co.uk/when-is-fibre-really-fibre/): 5 years have passed since we published a blog post about the confusion businesses faced on whether they where connected to fibre broadband or not. Many things have happened since then. A large number of new broadband providers to the market who are keen to emphasise that customers have been misled on their ‘fibre’ broadband for a long time. But are they right to do so? As per our post in 2018 we stated our belief in where the confusion was allowed to come from and how the Advertising Standards Authority (ASA) allowed broadband providers to call their product fibre… - [Thinking of choosing a leased line for your business?](https://katcommunications.co.uk/thinking-of-choosing-a-leased-line-for-your-business/): KAT Communications have been providing dedicated leased line solutions to business customers across Doncaster and South Yorkshire for over 10 years. In that time we have seen businesses choose a leased line for many reasons, including lack of options of other connectivity products meaning the only way to be ‘online’ was to have a leased line. However, the launch of full fibre broadband and the move towards a Digital Britain has shook up the leased line market. Why? The rollout of full fibre broadband has meant more business owners have moved to that from leased lines and that in turn… - [KAT protecting you from broadband price inceases](https://katcommunications.co.uk/kat-protecting-you-from-broadband-price-inceases/): Price increases at any time are not a good thing but the recent announcement by many of the UKs broadband suppliers announcing substantial price increases could not have come at a worse time. Broadband price increases:   News reports, on a daily basis are suggesting that internet service providers are increasing their broadband prices by over 14% from March and April 2023, examples quoted are BT (14.4%), EE (14.4%), Plusnet (14.4%), Vodafone (14.4%), Talk Talk (14.2%) and Shell Energy (13.5%). These prices have come because most broadband providers use the Consumer Price Index (CPI) to incorporate inflation into their pricing,… - [BT Phone Book - Business Listings](https://katcommunications.co.uk/bt-phone-book-business-listings/): We have been notified by BT Directory Solutions that they will be removing the Free of Charge Business listings published in the Standard BT Phone Book Print, A – Z Business Listings section. This may come as a surprise to some that there is still ineed a standard BT phone book. All telephone numbers are currently entitled to one free listing in the Local Phone Book, with any additional entries or Special Phone Book Entries (Ordinary, Bold and Super Bold) being chargeable. This change will come into effect from the 1st January 2023, meaning that all Phone Books published after this… - [The 3g mobile network switch off](https://katcommunications.co.uk/the-3g-mobile-network-switch-off/): Mobile Networks, from next year will be performing their big 3g mobile data network switch off. Here’s what it means for you. The UK’s mobile network providers currently use four different ‘generations’ of mobile technology: 2G, 3G, 4G and 5G. The 3G networks have been around for nearly 20 years and are used to deliver calls, texts, and lower speed data services. Mobile network providers have decided to switch off their 3G networks, starting from early next year. This will affect customers on those networks using older mobile devices and services. If they have a 4G or 5G mobile device… - [Bank Holiday for the State Funeral of Queen Elizabeth II](https://katcommunications.co.uk/bank-holiday-for-the-state-funeral-of-queen-elizabeth-ii/): As you will already be aware, Monday 19th September has been declared a bank holiday for the state funeral of the Queen. KAT Communications Ltd will be observing this bank holiday and we will be closed to enable our team to pay their respects to Queen Elizabeth II for everything she has done for the country during her long reign. Our support desk will be contactable via support@katcommunications.co.uk on the day. We have also been advised by Openreach that some appointments booked in for the 19th September will not be going ahead and will be rescheduled. Customers affected by this… - [Service Update - Openreach Industrial Action](https://katcommunications.co.uk/service-update-openreach/): UPDATED: Following the industrial action in August, BT and Openreach have been notified by the Communications Workers Union (CWU) that further strike action will take place on the following dates in October 2022. Thursday 6th October Monday 10th October Thursday 20th October Monday 24th October It is expected that BT and Openreach will follow the same approach as previously while also factoring in learnings from the initial strike days. As you may have seen in the media, the Communication Workers Union (CWU) which represents workers at BT and Openreach have announced strike actions to take place on 29th July and 1st August… - [The Benefits of SoGEA](https://katcommunications.co.uk/the-benefits-of-sogea/): For 2 years  we have been talking about, and providing the business community with our SoGEA broadband product. SoGEA benefits businesses looking to prepare for the full fibre future of digital Britain who are not in area where full fibre broadband is currently available. It is very much a stepping stone product but a very effective one. As a business owner or decision maker you should be asking yourself ‘how do I get SoGEA?’. But in case you’re still wondering what the benefits of SoGEA are, we’ve listed a few here for you. Savings SoGEA provides cost and time savings.… - [Support to those affected by the events in Ukraine](https://katcommunications.co.uk/support-to-those-affected-by-the-events-in-ukraine/): As the situation continues to unfold, all of our partner networks are providing support to customers in Ukraine and those in the UK who need to call into the country. As such they will be crediting roaming usage while in the Ukraine, as well as calls to the Ukraine from the UK. Here at KAT Communications we will be passing on these credits to all affected Customers. Each of our partner network providers has slightly different date ranges they are covering, so please review the below carefully. Mobile Calls/SMS to Ukraine and Roaming in Ukraine: O2 21st February to 6th… - [Storm Franklin Service Update](https://katcommunications.co.uk/storm-franklin-service-update/): Following  Dudley and Eunice and as Storm Franklin continues across the UK, our suppliers such as Openreach havr been forced to issue their MBORC (Matters Beyond Our Reasonable Control) protocol for on time installs, repairs and missed appointments, for copper and fibre products and for Ethernet and Optical services. From a KAT Communications perspective, we’ve also seen a significant impact, with disruption to Copper and Ethernet services particularly across our customers in the South of England but also in the centre of Doncaster, Rotherham and Accrington. With the continued bad weather as Storm Franklin spreads across the country, we are… - [How can a VoIP softphone help your business?](https://katcommunications.co.uk/how-can-a-voip-softphone-help-your-business/): If you hadn’t heard the phrase ‘softphone’ before Covid you no doubt will of heard of it now. Seen now, as the saviour of many businesses who had to have their staff work from home it became an essential part of working from home. So what is a VoIP softphone?  A softphone is a type of software-based telephone that allows you to make calls using your desktop, laptop, tablet or mobile phone instead of a deskphone or cordless phone. In simple terms, with a softphone you can make telephone calls without an an actual physical telephone. Most VoIP softphone applications… - [Flubot SMS Malware](https://katcommunications.co.uk/flubot-sms-malware/): We have been made aware of a ‘Flubot’ SMS malware scam which is affecting Android devices on any mobile network. Further information is included from the National Cyber Security Centre. About the Malware The ‘Flubot’ malware begins as an SMS appearing to be from a courier company like DPD, DHL etc saying “to track your parcel, click on this link”. If the link is clicked, the malware is downloaded as a system app onto your phone. The malicious app then starts using your phone as an SMS generator to attempt to infect other phones. The malicious app registers itself as… - [KAT Communications shortlisted for Yorkshire Family Business of the Year](https://katcommunications.co.uk/kat-communications-shortlisted-for-yorkshire-family-business-of-the-year/): Doncaster based business telecoms specialist KAT Communications are delighted to announce they have made the shortlist for the 2021 Yorkshire Family Business of the Year. When you think of a family business what do you immediately think of?  Local butchers, bakers and corner shops? Did you now family businesses account for over 30% of the UK GDP and account for over half of the employees in the UK private sector? Anthony Temperton of KAT said “We are proud to be recognized for such a prestigious award as the Yorkshire family business of the year. The success of KAT Communications has… - [KAT Communications are proud Patrons of Club Doncaster Foundation](https://katcommunications.co.uk/kat-communications-proud-patrons-of-club-doncaster-foundation/): Doncaster based telecoms provider KAT Communications have renewed their patronage support for Club Doncaster Foundation for another year. The foundation work with a number of partners and organisations who offer vital support across our programmes that last year engaged with over 6,000 people. Anthony Temperton, of KAT Communications, said: “Our commitment to supporting the local community has never been stronger than it is now and we are delighted to continue with our support for Club Doncaster Foundation. “The programmes they deliver across the borough can be truly life changing and we are proud that our support helps to deliver those… - [SoGEA is new and here to stay but what is it?](https://katcommunications.co.uk/sogea-is-new-and-here-to-stay-but-what-is-it/): Single Order Generic Ethernet Access (SoGEA) is a new Openreach broadband product which enables broadband providers like KAT communications to provide a fibre to the cabinet (FTTC) service without a phone line – you’ve got everything you need within a single order. This new broadband product will bring a big shakeup to telecoms in the UK and it is one that we cannot ignore as we gradually move towards full fibre broadband. Why SoGEA? Currently the majority of UK businesses connect to Openreach’s infrastructure using analogue line rental with broadband then added on top. Internet service providers like Plusnet, and… - [Cityfibre is now part of KAT Communications Connectivity Offering](https://katcommunications.co.uk/cityfibre-is-now-part-of-kat-communications-connectivity-offering/): Following Cityfibre commencing work on their network build in Doncaster KAT Communications have announced today the addition of Cityfibre to its approved list of full fibre suppliers. As providers of full fibre broadband to South Yorkshire businesses for over 3 years KAT Communications are uniquely positioned to not only understand the broadband needs of local businesses but we are able to independently offer advice of not only what is right for them now but how they can future proof their business. Going full fibre offers many benefits to businesses as you can read about in our blog here but more… - [Telecom companies told to prepare for calls to 119](https://katcommunications.co.uk/telecom-companies-told-to-prepare-for-calls-to-119/): Similar to what is happening in other countries Ofcom has agreed to a request from NHSX for the new 3-digit telephone number ‘119’ to be used as an integral part of the NHS’s Covid-19 response programme.   The number will be a key part of the NHS’s effort to keep the country safe and handle the threat from Coronavirus. The launch of ‘119’ should also help to reduce the pressure on the 111 service that when launched was only ever intended to be a non emergency medical advice line. The Government may announce the service as early as Monday 27… - [Why SIP ALG is the bane of our lives](https://katcommunications.co.uk/why-sip-alg-is-the-bane-of-our-lives/): Have you encountered the following with your VoIP calls? One way or no way audio Calls not connecting Silence part way through a call Handsets or softphones continuing to ring even after answering Unable to call or transfer internally Softphones unable to register These are some of the most common symptoms caused by SIP ALG and for that reason should you raise a VoIP issue with our support team we may ask you whether SIP ALG is enabled on your router or we may ask for test calls so we can check for ourselves if you are unsure. Our recommendation… - [Openreach Coronavirus (Covid-19) Update](https://katcommunications.co.uk/openreach-coronavirus-covid-19-update/): Further to our recent notifications, we are writing to advise you that Openreach have announced changes to their practices in relation to COVID-19. Due to the unprecedented circumstances this remains a fast-moving situation and Openreach policy and processes may continue to change in the forthcoming days, weeks and months. We will continue to keep you updated on any further changes. What Provision and Repair changes will Openreach be making? Openreach have advised that with immediate effect, and until further notice, they are closing non-critical contact channels for the following products: • Wholesale Line Rental (WLR) • Local Loop Unbundling (LLU)… - [Coronavirus and Contingency Planning](https://katcommunications.co.uk/coronavirus-and-contingency-planning/): Its so frustrating how some telecom companies love to create and use panic to boost sales.   How many phone calls or emails have you had about the switching from ISDN? How many phone calls or emails have you had about VoIP is the only way your business will survive through Coronavirus? It has been happening for a long, long, time. Ever since the Postal Workers strike in 1988 where telecom companies pushed the fax machine as a way of rescuing businesses from collapse through to now with ISDN closure and Coronavirus. Though it did start business owners to ask… - [Gigabit Voucher Scheme to come to an end](https://katcommunications.co.uk/gigabit-voucher-scheme-to-come-to-an-end/): The success of the current Gigabit Broadband Voucher Scheme (GBVS) over the past two years has enabled small businesses to take advantage of the benefits of full fibre broadband across the UK. To date, almost 10,200 vouchers have been claimed, committing £58m of the available £67.8m fund. In addition to the committed £58m, there is a pipeline of projects with a value in excess of £20m – which are currently uncommitted and pending review. What this means With this in mind, KAT Communications will no longer be accepting Gigabit Voucher Scheme orders after close of business on Wednesday, 26 February… - [On Hold Messages: How to Turn Caller Wait Time into Sales Time](https://katcommunications.co.uk/voip-on-hold-messages/): Be honest — when you’ve been put on hold, what’s worse? Sitting in total silence, wondering if you’ve been cut off. Listening to tinny “lift music” on a loop. Or waiting so long you hang up and try a competitor instead? Now imagine your customers are having that exact same experience with your business. Here’s the reality: 7 out of 10 callers are put on hold. 70% will hang up after 30 seconds of silence. 34% of those never call back — meaning lost sales. Businesses using on-hold messages have seen sales increase by 20%. That’s not just “nice to… - [Reducing carbon footprint through VoIP](https://katcommunications.co.uk/reducing-carbon-footprint-through-voip/): Going Green or reducing carbon footprint is very topical and on trend at the moment in Doncaster. There are great examples of businesses who have embraced technologies such as Video Conferencing and implementing a VoIP phone system to cut down on their carbon footprint. Some companies such as Microsoft plan to go one stage further and go carbon negative.   VoIP offers many business benefits such as cost savings but did you know you could reduce your carbon footprint through VoIP?  Here we look at how implementing a VoIP phone system can help reduce that footprint: Reduced Travel Costs: Do… - [Phone Systems: Traditional v VoIP](https://katcommunications.co.uk/phone-systems-traditional-or-voip/): Is your business still using a traditional phone system? Are you paying for maintenance? Are you paying one supplier for the phone system and one for the phone lines? Well now may be the perfect time to consider moving over to a hosted VoIP phone system. A lot of businesses have made the move to VoIP but some are still waiting to make the move. Completely understandable as why replace something that isn’t broken? Phone Systems are seen as a major business cost with the advent of VoIP phone systems this no longer needs to be the case. It is… - [O2 Smishing Text Message Warning](https://katcommunications.co.uk/o2-smishing-text-message-warning/): On 16 October 2019  O2 identified a number of customers who may have received a ‘smishing’ text message purporting to be from O2. The message suggests the customer is required to update their billing information. There is a website in the message that redirects the customer to a fake O2 website. O2 did not send these fraudulent messages, but these websites are very convincing and look like O2 sites. To confirm – this message was NOT from O2. What does this mean for O2 customers? The message reads; “O2: We are unable to process your latest bill. In order to… - [iOS13 Update and Features](https://katcommunications.co.uk/ios13-update-and-features/): What’s new in iOS13? Here’s our review and a list of the best features, iOS13 has launched introducing new features to older iPhone models , with new software perks even if you haven’t upgraded to Apple’s brand-new iPhone 11. Dark Mode is one of the best iOS13 feature and the most visual change, it inverts white and light grey colours for less eye-straining black and dark greys – at least in major apps. So what’s new in iOS13? What devices are compatible?  We have all of those answers – and a mini iOS 13 review below as we await the… - [Apple iPhone 11 - what we know so far](https://katcommunications.co.uk/apple-iphone-11-what-we-know-so-far/): Last week Apple announced the iPhone 11, 11 Pro and 11 Pro Max, with this years feature focus being on the new cameras, battery life, a new super retina display and all new bionic chip. The cameras in the iPhone 11 Pro now featuring a full 4x optical zoom, ranging from 13mm to 52mm focal lengths. Apple spent a lot of time making it clear that the most popular camera in the world (the iPhone) is now even better.  Some of the features such as, “slofies” (slow motion selfies), feel like gimmicks, but since people take almost all of our… - [Common concerns about moving to VoIP](https://katcommunications.co.uk/common-concerns-about-moving-to-voip/): Moving your business to a new technology can be daunting especially when you are used to the way your phone system works so it is not surprising you may have some concerns about moving to VoIP. Most reasons when asked for stopping moving to VoIP are myths and there are very few real issues.   It is important to us at KAT that are customers are happy with their VoIP phone system  (after all thats whats made our VoIP solutions award winning!) and that’s we try to debunk any myths and answer any concerns about moving to VoIP at an… - [Auto-Switch - the new way to change mobile provider](https://katcommunications.co.uk/auto-switch-the-new-way-to-change-mobile-provider/): From 1 July 2019, under new OFCOM regulation all mobile providers will introduce Auto-Switch which is a new and simplified way for consumer and business customers to switch 1 to 24 mobile phone numbers between providers. Estimates suggest there are 15% of mobile phone users in the UK out of contract and overpaying for their services to the tune of £325 million per year. 2 in 5 customers have been negatively affected by a transfer to another supplier, whether that be losing their number, navigating and automated phone service or being place on hold for hours on end. Auto-Switch allows… - [Auto Compensation for Broadband customers now live!](https://katcommunications.co.uk/auto-compensation-for-broadband-customers-now-live/): Broadband Auto Compensation – what is it all about? From 1st April, the voluntary auto compensation scheme goes live for broadband providers in the UK. The scheme is intended to provide consumers and small businesses with automatic compensation when providers fail to meet particular service standards. Currently there are over 7 million cases a year where broadband or landline customers suffer delayed repairs or installations. What does it mean to KAT customers? We appreciate broadband is an essential utility and that it is only fair that our customers receive compensation should there service be affected.  Following our #customerfirst #technologysecond approach… - [Be careful about choosing your business telecoms provider solely on price](https://katcommunications.co.uk/be-careful-about-choosing-your-business-telecoms-provider-solely-on-price/): As an established business telecoms provider we regularly get phone calls from businesses asking, “How much is hosted VoIP with KAT?” or “How much is your broadband?” or “Can you do it for a fiver?!   Though some providers do, we have never provided off the shelf pricing based on the above questions? Would you as a business owner expect us to give you pricing without understanding your business? After all what broadband product or phone system is right for one company isn’t always right for another. With broadband for example we would typically ask: Where are your premises based?… - [Business Broadband – Does it support your business?](https://katcommunications.co.uk/business-broadband-does-it-support-your-business/): A recent report has stated that UK workers lose 86 minutes a day due to losing internet connectivity. Research of 1,000 office workers across multiple industries found that businesses across the UK struggle on a daily basis with poor internet connectivity. Admittedly this ‘survey’ was done to benefit the company who conducted it and it does have a number of flaws but it does bring up numerous questions and observations. The first observation is that it reports to lost ‘internet’ and not lost ‘broadband’. The difference here being broadband is the service that allows you to get to the internet.… - [5g - what is it? and What is all the hype about?](https://katcommunications.co.uk/5g-what-is-it-and-what-is-all-the-hype-about/): The mobile data world has come a long way since BT Cellnet tried to get you to surf the net, surf the BT Cellnet” After misleading customers in 2000 over what you could actually access via your phone BT Cellnet put the mobile internet and data market back 6 months. A long term in technology terms. Now 19 years on, changes are taking place again with talk about 5g technology which simply stands for ‘fifth generation mobile’. Each mobile generation has brought businesses and consumers something new, something exciting and has changed the way we live.   What generations have… - [Can I keep my phone number when moving to VoIP?](https://katcommunications.co.uk/moving-to-voip-can-i-keep-my-phone-number/): One myth your traditional phone system providers tell you when you consider moving to VoIP is that you cannot take your phone number with you! NOT TRUE.   With the pending switch off of ISDN in 2025 more and more customers considering moving to VoIP and keeping their existing landline phone number. A business phone number becomes an extension of your brand and appears everywhere from business cards to website to social media platforms. Customers and contacts will have your number stored in their phones since the first time they met you. Why would you risk them losing your number!… - [Career Opportunities](https://katcommunications.co.uk/career-opportunities/): Following a 30% year on year increase in the sales of our connectivity and Hosted VoIP solutions and with exciting new developments in the industry and the local area we are now looking to add the following to our Doncaster based team. Graduate Business Development Manager (role ref KATGDBM0111) The Role: As a Graduate Business Development Manager your main responsibility will be to target new customers, manage your sales pipeline and close opportunities. Specifically, you will identify and build relationships with small to medium sized companies across South Yorkshire. This role will suit a tech savvy person but an outgoing… - [Mobile Bill Limits – reducing the chances of bill shock!](https://katcommunications.co.uk/mobile-bill-limits/): From 1 October 2018, mobile phone providers will be obliged to offer mobile bill limits to their customers.   Section 124S of the Communications Act 2003, which comes into force on 1 October 2018, requires providers of mobile phone services to offer customers the ability to cap the cost of their bill and to notify customers when the limit is about to be reached. This will be available to all those taking out or renewing a mobile contract on or after 1 October 2018. Providers of mobile services will have to let their customer’s cap their monthly usage bill to… - [Full Fibre Broadband - are you Superfast or Ultrafast?](https://katcommunications.co.uk/full-fibre-broadband-superfast-ultrafast/): At KAT Communications we speak to businesses on a daily basis who believe they are on full fibre broadband when they are not. Full fibre broadband is exactly that, the line the broadband rides upon is solely fibre. Unlike traditional broadband (adsl) and even ‘superfast’ broadband which relies on the old copper phone line network at all, or some point of the connection.   So why is there this confusion? There are numerous reasons why, but the main 3 appear to be: Most Openreach vans going around with the words ‘Superfast Fibre’ on which suggests if you have Superfast you… - [KAT Communications launch KATpay, a truly secure way to process card payments over the telephone.](https://katcommunications.co.uk/kat-communications-launch-katpay-truly-secure-way-process-card-payments-telephone/): KAT Communications Ltd today (28th June 2018) announce the launch of their new KATpay solution designed at creating a secure environment for both businesses (merchants) and customers who sell and buy in a cardholder not present (CNP) situation. KATpay has been launched in conjunction with their platform provider after hearing countless horror stories from customers who were suffering heavily from fraud related chargebacks and lost stock. Anthony Temperton of KAT says “as a leading provider of hosted phone systems combined with our relationships we have developed with our customers we were horrified to see the amount of fraud related chargebacks… - [KAT plan to shake IT up in Doncaster](https://katcommunications.co.uk/doncaster-it-support/): Focussed Doncaster IT support to businesses in the DN postcode area has been launched today by KAT Communications . 1st May 2018 After 18 months of being contacted by businesses in Doncaster to resolve their IT issues due to shortcomings from their existing Doncaster IT support providers for things such as promising 24/7 IT support but not delivering the decision was made to enter the IT support market. Anthony Temperton of KAT said “We were regularly getting phone calls from existing customers asking for IT support in Doncaster, despite them paying other companies for that ‘support.’ Why contact us? Because… - [#doncasterisgreat - can going full-fibre make it greater?](https://katcommunications.co.uk/can-ultrafast-make-doncasterisgreat/): We all know #doncasterisgreat – great people, great businesses, great opportunities and great connectivity to anywhere else in the UK thanks to its airport, motorway and train links.   But there is one thing that can make #doncasterisgreat better, and thats better connectivity, not the transport routes but the broadband infrastructure that consumers and businesses now rely on a daily basis. The UK currently rank a lowly 35th in the world for broadband speeds. Not good! Broadband is now seen as a 4th utility by many and its difficult to disagree. As a company who sources broadband services from the… - [Cloud Phone Systems such as VoIP are the future and the future is now](https://katcommunications.co.uk/cloud-phone-systems-are-the-future/): The move to cloud phone systems such as VoIP can be seen as complicated, but it’s usually well worth the trouble, allowing businesses to gain agility, cost savings and improved user experiences. Often though, the impact of retaining legacy phone systems connected onto ISDN or analogue lines isn’t realised until businesses run into problems. Business owners are then faced with systems that cost too much to run, that are no longer supported or no longer support the needs of the business. With BT announcing that their ISDN and most likely their analogue (copper line) network will be switched off in… - [VoIP Phone Systems - what can they offer your business?](https://katcommunications.co.uk/what-can-voip-offer-your-business/): It is a few years now since we wrote our blog ‘We weren’t ready for VoIP before – now its here to stay!’. At the time we spoke about how hosted solutions such as VoIP (voice over internet protocol) are only as good as the broadband you put it on. Since that blog was published we have seen great improvements in the coverage of superfast broadband PLUS we have seen the exciting launch of the future proof Ultrafast broadband. Never has there been a better time to look at upgrading to a VoIP phone system. Are your existing phone lines… - [4 ways to embrace the evolution of work](https://katcommunications.co.uk/4-ways-embrace-evolution-work/): The market leaders of the next decade are likely to look vastly different from today’s organisations. Experts agree that the workplace is changing, with a move towards intrapreneurial teams, flexible working and much flatter structures. As attitudes towards work-life balance and ways of working change, the best talent will be attracted to organisations that correctly identify those changing employee expectations and promote a culture that values progress over tradition. Not sure where to start? Here are four ways to embrace workplace evolution where you work. Stay Connected – a connected workforce is the lifeblood of any business looking more than… - [A full fibre diet can be good for your business!](https://katcommunications.co.uk/full-fibre-ultrafast-broadband/): At a time when businesses are still being affected by slow and unreliable broadband its difficult to understand why people are not shouting about full fibre Ultrafast broadband in Doncaster. As of November 2019 full fibre broadband now covers 10% of the UK and full fibre ultrafast broadband is already live in a variety of Doncaster postcode areas where broadband speeds are available up to 330mb download speed – over 10 times the national download speed average. Find out if you are covered. So why aren’t other telecom providers shouting about it? Coverage at the moment is limited, that could… - [Is your business network robust enough to embrace full fibre technology?](https://katcommunications.co.uk/internet-the-lifeblood-of-business/): Full fibre broadband is here to stay. Investing in your broadband infrastructure today is crucial in helping you meet all future requirements of your business. After all, while the digital revolution is creating new and exciting opportunities, none of this can be achieved without connectivity and broadband. KAT Communications have spoken about the benefits of full fibre solutions that Ultrafast broadband can give a business. This viewpoint was further enforced by Matt Hancock, Minister of State for Digital and Culture. At the Broadband World Forum, Matt presented his vision for the future of the UK’s digital infrastructure: “The future is (full)… - [What is Roam Like at Home?](https://katcommunications.co.uk/roam-like-home/): Despite how the mobile networks advertise it ‘Roam Like at Home’ isn’t a network incentive or a service being driven by the mobile networks. For the last few years the EU have been constantly driving down the cost of roaming charges with the result now being that as of 15th June 2017 new regulations come into affect which gives the user the ability to use their UK mobile tariff when roaming throughout Europe. What does Roam Like at Home include? When you are in a ‘Roam Like at Home’ country, data use, calls and texts you make to other EU… - [Ultrafast Broadband - Can it really benefit South Yorkshire businesses?](https://katcommunications.co.uk/ultrafast-broadband/): July 2018 and businesses are still being affected by slow and unreliable broadband the talk has moved from Superfast Broadband to Ultrafast broadband. But whats the difference? In 2010 the Govt of the time set out its goal that the UK would have the best Superfast network in Europe. (Superfast typically being download speeds of 24 megabits per second or faster). 5 years later all change and that Government ambition was now changed to 100megabits per second or faster through full fibre ultrafast broadband. So, what’s the difference? Superfast broadband is typically delivered in the UK where Openreach have installed… - [Have you resigned yourself to receiving poor customer service with your telecoms provider?](https://katcommunications.co.uk/have-you-resigned-yourself-to-receiving-poor-customer-service-with-your-telecoms-provider/): The telecoms industry came in second place for the most complained about industry in 2016, beaten only by retail! Even banking and energy suppliers received less complaints than the telecoms industry. Out of the 55 million complaints made by Brits in 2016, 6.9 million complaints were aimed at telecoms. The industry has gotten itself such a bad reputation for customer service, that this information may not come as a terrible shock to you! One of the main complaints about the telecoms industry, was how badly they dealt with complaints. Not only are telecoms companies providing a shoddy service to their customers,… - [KAT Communications acquires URVO Ltd](https://katcommunications.co.uk/kat-communications-acquires-urvo-ltd/): KAT Communications Limited, Doncaster based telecoms and connectivity provider, today announced the acquisition of the telephone answering service provider URVO Ltd. URVO Ltd releases time strapped small and medium sized businesses from their phones, taking care of their calls, so they can take care of their business. Anthony Temperton, Director of KAT Communications, said: “We are delighted to be welcoming URVO to the KAT family. Both businesses have been focused on increasing the profitability and productivity of its clients and helping them improve their end customer’s experiences. This acquisition adds a further string to our bow of being a one-stop… - [0500 numbers to be switched off June 2017](https://katcommunications.co.uk/0500-numbers-switched-off-june-2017/): The majority of freephone numbers now begin with 0800 and 0808, making the 0500 prefix obsolete. 0500 number call costs: 0500 numbers are intended to be free to call and generally remain so from landline telephones including payphones, although most mobile phone companies will charge for calls. Withdrawal of 0500 numbers: As 0500 numbers are now quite rare and poorly recognised by the public, it is planned that they will be withdrawn from use by 3rd June 2017. Last numbers where issued in 1998. Numbers starting 08085 are being made available as a replacement. KAT Communications, through our tier 1 network… - [Thinking about paying up front for your broadband? #katcares](https://katcommunications.co.uk/thinking-of-paying-up-front-for-your-broadband/): Over the last 12 months we have been asked for our advice from consumers on whether “Is it a good idea to pay up front for 1 or 2 years on our broadband service?” Now we don’t offer consumer or domestic broadband, we only offer business broadband but we are always happy to help and advise where we can. Our answer though to everyone who has asked has always been the same – it depends! It depends on various factors that we would recommend you to consider: What do you want from your broadband package? If you are more concerned… - [#KATCARES](https://katcommunications.co.uk/katcares/): So, by now you may have seen a few posts on social media with the hashtag #KATCARES, Well it’s about time we let you all know what #KATCARES is all about. We have been totally blown away with a product known as the 3rings plug. What is the 3rings plug you may ask?  We will just leave this link here for a more visual introduction to this amazing piece of kit [button title=”An introduction to 3rings” url=”https://www.youtube.com/watch?v=k8kLBCK_Xeg” new_window=”yes” size=”large” color=”accent” icon=”play” ] Imagine you have a loved one that you were concerned about as they are left at their home… - [5 cost effective ways your business can use mobile text messaging](https://katcommunications.co.uk/business-text-messaging-can-help-your-business/): Mobile phones have become an essential part of everyday life. We carry them around with us everywhere we go, and we feel lost when we misplace them or leave the house without them. And text messaging has become a simple and convenient way of communicating with each other. Consumers have mastered the art of text messaging, but businesses still have a long way to go to make the most out of text messaging as a powerful marketing tool. It takes typically just 5 seconds to get your marketing message into the hands of your target audience. And with read rates… - [Will new Ofcom codes make broadband speeds and pricing clearer?](https://katcommunications.co.uk/will-new-ofcom-codes-make-broadband-speeds-and-pricing-clearer/): Has your business been affected by slow broadband or unexpected broadband costs? From 30th May 2016, a new advertising code will come into play that will affect the way connectivity providers promote broadband services. Recent research conducted jointly by the Advertising Standards Authority (ASA) and Ofcom reveals the current approach to presenting pricing is likely to confuse or mislead consumers or businesses about the true cost of deals. The study revealed that 81% of participants were not able to calculate correctly the total cost of a broadband contract and ¾ s of those asked found that information about one off… - [Giving free Wi-Fi to your customers is more powerful than you might think](https://katcommunications.co.uk/giving-free-wi-fi-to-your-customers-is-more-powerful-thank-you-might-think/): You put up the “Free Wi-Fi” sign and flooding in come customers wielding their laptops, iPads, and glued to their smart phones. They find a comfy place to sit and log-on to the internet, shop online and check their emails. They’re happy it’s free. You’re happy they bought something. Everybody’s happy. According to Ofcom, the average adult internet user spends around 20 hours per week online. ING also said that in the last 12 months, 84% of shoppers have bought products using a mobile device. Given that Tech21 recently found that 50% of consumers would rather leave home without their… - [Don't let snow business mean no business!](https://katcommunications.co.uk/disaster-recovery/): We’re now at that time of year when the papers are writing panic headlines about the winter.  We have already had Storm Abigail hit the UK – the first storm in the UK to be given a name by the Met Office. Studies assess how many £billions severe British winters cost our economy. And newspapers report that the UK is on the brink of a new 50 year long Ice Age. So this winter, how can you make sure your business doesn’t face a crisis of mammoth proportions? In 2013, RSA Insurance Group carried out research into the effect of… - [Connection Vouchers - Is it really the end?](https://katcommunications.co.uk/connection-vouchers-is-it-really-the-end/): As you may or not of read in the press the Governments £40m Connection Voucher fund, designed to help businesses with the costs of installing superfast broadband is now closed. The £40m put into the pot on April 1st 2015 have now been committed and the scheme has closed in respect of issuing new vouchers. However does this mean you have lost out? The short answer is probably not. Why have I not lost out? Connection Vouchers were designed to cover, or at least contribute to the cost of installing superfast broadband and connectivity, however now that the money has… - [We weren’t ready for VoIP before – now it’s here to stay!](https://katcommunications.co.uk/we-werent-ready-for-voip-before-now-its-here-to-stay/): When VoIP (voice over IP) telephony was introduced many years ago we all got excited and visualised how this new technology would change telephony – forever! VoIP meant phone calls could be made over the internet to any landline – no need for normal telephone lines any more. Plus calls were promised to be cheaper, especially if calling another VoIP phone. The market then became flooded with providers offering various deals. But there was no service guarantee, connectivity couldn’t cope with the demand, people got too excited, and we peaked too soon. The problem was that the connectivity at the… - [Doncaster telecoms business out performs BT-owned PlusNet boosting South Yorkshire broadband connectivity](https://katcommunications.co.uk/doncaster-telecoms-business-out-performs-bt-owned-plusnet-boosting-south-yorkshire-broadband-connectivity/): In September, local telecoms specialists KAT Communications overtook BT-owned PlusNet with the number of South Yorkshire businesses connected to superfast broadband using the Governments Connection Vouchers scheme. The small, family-run business consistently performs in the top 10 of businesses providing Connection Vouchers in South Yorkshire, bringing greater productivity to the local economy through the government scheme. The Connection Vouchers are part of a £40m government scheme to increase the amount of businesses benefiting from superfast broadband in the UK. The scheme means businesses can apply for up to £3,000 to install and connect superfast broadband, with around 1,000 vouchers being… - [Despicable Millennial](https://katcommunications.co.uk/despicable-millenial/): In a world where small, yellow, cylindrical critters seem to be taking over the human conscience, it’s hard to look anywhere without seeing a Minion. Love them or hate them, they’re everywhere. But no matter what you think of these fictional characters, there’s a much more powerful and real resource changing the way businesses work today. They look the same as you or I. They’re a little younger maybe, with unique features and names like Stuart and Kevin. They speak their own language – unrecognisable at times – and have a thirst for the technology. They’re everywhere you look. Meet… - [6 years in business connectivity - a superfast journey](https://katcommunications.co.uk/6-years-in-business-connectivity-a-superfast-journey/): Who could have predicted in 2009 – one year before Apple’s revolutionary iPad was released – there would be over 1 billion tablet users in 2015? Or that average internet speeds would be almost 5x higher today than in 2009? As of this month, KAT Communications celebrates its 6th anniversary working with businesses around Doncaster and South Yorkshire. And in that 6 years we’ve seen some major changes in both the quality of connectivity and the way it’s used. We’ve witnessed first-hand how technology has allowed businesses to be more active, more flexible and more productive than ever before. We’re… - [Broadband: it's what you do with it that counts](https://katcommunications.co.uk/broadband-its-what-you-do-with-it-that-counts/): Businesses often think about broadband connectivity purely on speed. How fast does it upload and download? How many employees will it support? How good is the connection? But too few really think about the power and the range of benefits that great connectivity brings. “I get really excited imagining what we can do in the future with broadband.” –Julius Genachowski, MD of the Carlisle Group With the introduction of the Connection Voucher Scheme (part of the government’s Broadband Delivery UK programme), super-fast broadband is now more accessible than ever. Businesses can receive up to £3000 to boost connectivity and improve… - [20th June 2015 - the date moving your broadband becomes easier!](https://katcommunications.co.uk/20th-june-2015-the-date-moving-your-broadband-becomes-easier/): From 20th June 2015 Ofcom are changing the way broadband services are migrated and the way consumer and business users switch between difference service providers. A new process will enable suppliers to  follow a process more similar to that which the phone line and utility providers have been using for many years. Anthony Temperton of KAT Communications says “This is a welcome and long overdue move. Many businesses wish to transfer broadband suppliers but don’t as it is so problematic. Currently broadband customers wishing to change their broadband provider have to contact their existing supplier to ask for a Migration… - [Is your non-geographic telephone number OFCOM ready for 1st July?](https://katcommunications.co.uk/is-your-non-geographic-telephone-number-ofcom-ready-for-1st-july/): Does your business use a ‘non-geographic’ telephone number for people to contact you? The cost of calling these numbers which typically start, 08, 09 or 118, is often unclear, especially when calling from a mobile. And for that reason from 1st July 2015, Ofcom is making changes to the pricing of ‘non-geographic’ numbers in the UK. Research has shown that callers dialling these numbers are confused about how much it costs to call these numbers. As a business owner you need to be aware that Ofcom is bringing in new regulations to make it clearer for both customers and businesses… - [New interactive website launched to benefit businesses](https://katcommunications.co.uk/our-new-website/): A Doncaster based telecoms supplier has launched a new website to help educate the regions business owners of the best communications solutions available on the market. Knowledge About Telecoms’ (KAT) new website can be found at: www.katcommunications.co.uk and showcases the company’s diverse selection of end to end telecoms services – firmly illustrating that organisations simply need just one supplier to manage it all! KAT offer the latest systems for mobile voice, 3g and 4g data, telephone lines & calls, phone systems, superfast broadband, ultrafast broadband and leased line, and business text messaging solutions to help keep any business fully connected.… - [No kidding, I can get up to £3000 to boost my business connectivity?](https://katcommunications.co.uk/no-kidding-i-can-get-up-to-3000-to-boost-my-business-connectivity/): 1st April 2015 – Well with Superfast South Yorkshire and Knowledge About Telecoms you can. Maybe not the ideal date to launch something new but from today Sheffield, Doncaster, Rotherham and Barnsley (under the Superfast South Yorkshire banner) have been added to the list of towns and cities where businesses can access the Government Connection Voucher scheme. This extends the reach of the scheme which makes up to £3,000 worth of connection vouchers available to eligible small businesses and charities in search of faster, more reliable superfast broadband and connectivity to support business critical applications such as, data transfer, flexible… - [Connection Vouchers coming to South Yorkshire](https://katcommunications.co.uk/superfast-south-yorkshire/): South Yorkshire has been invited to join Broadband Delivery UK’s (BDUKs) Connection Voucher Scheme from April 2015. The UK Government, as announced in last weeks budget will make £40m available to eligible small and medium sized businesses during 2015/16 to access grants of up to £3,000 for a superfast broadband connection at their business. Knowledge About Telecoms and Superfast South Yorkshire are keen to ensure as many eligible businesses in the region are able to access the grants by promoting the Connection Vouchers program and getting businesses connected. The roll-out plans will be announced shortly, following a period of surveying… - [KAT Supports FABLE for a better life with Epilepsy](https://katcommunications.co.uk/kat-supports-fable/): As part of our KAT in the Community program we like to support and promote local people, local causes and local charities in the South Yorkshire area. This month we have been helping FABLE who help to provide a better life for people with Epilepsy. FABLE was established in May 2005 by Sandra Howard in Sheffield. Sandra gives epilepsy sufferers and their families somewhere to turn for support, something she never had when Gareth, now 35, was a child. Her baby was just 14 hours old when he stopped breathing and turned blue three times. Sandra was a nurse and knew… - [O2 RPI Price Increase - Not with KAT!](https://katcommunications.co.uk/o2-rpi-price-increase/): On 17th February the Office of National Statistics (ONS) announced the 2015 RPI rate of 1.1%. O2 in line with this announcement will be increasing their prices in line with this RPI. O2 adjust their mobile tariff each year on their April bill by the RPI rate announced in the preceding February. As a reminder, all o2 business customers who are connected to all business voice and data tariffs along with customers connected onto the o2 Pop Up Office tariffs will be affected. To give you an idea of what that means for you and your business, if you were… - [Delays on BT Open Reach Fibre Installation](https://katcommunications.co.uk/delays-on-bt-open-reach-fibre-installation/): In recent months the demand for fibre circuits has increased beyond BT’s forecasted level, this has resulted in longer than average lead times for all stages of circuit delivery. The uptake of the governments BDUK iniative which encourages businesses via grants of up to £3,000 have increased the overall demand for fibre circuits. Coupled with the revised pricing scheme, launched in June replacing the first £2800 of excess construction charges with a flat rate fee integrated into the isntall date. Summer time has historically brought minor delays due to staff holidays and BT have advised that they do not have… - [Flexible Working](https://katcommunications.co.uk/flexible-working/): Flexible working has been available at the discretion of employers across South Yorkshire for years, but since the launch of the Government approved initiative for all employees – one local company is seeing an influx in demand for flexible working solutions. Last month, The Government made flexible working requests a legal right for any employee that has worked for a company for more than 26 weeks rather than just priority for parents and carers. This means that more people are opting to work from home. KAT Communications Ltd t/a Knowledge About Telecoms based in Doncaster has seen an increase of… - [Upto £3,000 connection vouchers to boost your broadband - do you qualify?](https://katcommunications.co.uk/3000-towards-better-connectivity/): Knowledge About Telecoms are delighted to be part of the Government Connection Voucher Scheme for Super Connected Cities. The scheme, is designed to drive economic growth, innovation and enterprise within the SME, Charity and third sector environments and help these organisations gain access to high speed, high grade broadband and leased lines and all the associated benefits that go with it. Knowledge About Telecoms are a registered supplier for this scheme and we can offer up to £3,000 worth of connection vouchers to eligible organisations in search of higher speed broadband. These connection vouchers are to be used for one-off… - [Yorkshire Technology Businesses Work Together](https://katcommunications.co.uk/yorkshire-technology-businesses-work-together/): Yorkshire IT business, ANEW Solutions has formed a partnership with telecoms experts KAT Communications Ltd (Knowledge About Telecoms) to provide some clients with the ultimate technology service. ANEW made the decision to join up with the telecoms business after finding that an increasing number of clients were making the move to cloud based office solutions – a service which relies on both telecommunication and IT support. The IT business therefore felt it was necessary to have a reliable partner in the telecoms industry. Knowledge About Telecoms’ Director, Anthony Temperton approached ANEW four years ago for IT support for his own… - [iOS8 Update](https://katcommunications.co.uk/ios8-update/): At Knowledge About Telecoms we’re always keen to keep you up to date with what’s happening out there in our industry, so we wanted to make you aware that next week we’re expecting Apple to launch an update (iOS8) for their mobile devices. Last year, downloads of the latest iOS update caused Internet traffic in the UK to double and we are expecting similar issues on this occasion: www.theguardian.com/technology/2013/sep/19/ios-7-update-traffic-100-million We would like to reassure all of our customers that our connectivity partners will be proactively managing their networks to minimise the impact of this increased traffic; however, we do still… - [Are you one of the 45% of Small Business Owners unaware of the new legislation on Flexible Working?](https://katcommunications.co.uk/are-you-one-of-the-45-of-small-business-owners-unaware-of-the-new-legislation-on-flexible-working/): Almost half (45%) of small companies are unaware of changes to flexible working legislation that comes into force tomorrow 30th June 2014. A further 17% felt they didn’t fully understand the changes and what it would be mean to them as a business. They key points from the new legislation are: The government is extending the right to request flexible working to all employees removing the current statutory procedure for considering requests. Instead employers will have a duty to consider all requests in a reasonable manner, however employers will continue to have flexibility to refuse requests on business grounds. Employees need… - [Launch of On-Demand Hosted Video Conferencing helps enable greater flexible working](https://katcommunications.co.uk/launch-of-on-demand-hosted-video-conferencing-helps-enable-greater-flexible-working/): 18th March 2014 Knowledge About Telecoms are delighted to announce the launch of its Hosted Video Conferencing solution for businesses. Gone are the days of having to be in the office 9am – 5pm and then spending time commuting. Instead new technology is enabling business owners and employees to work smarter and still be able to remain in contact with colleagues, suppliers and customers all over the world, whenever and wherever they are. Plain old conference calling has been a great solution however you can now transform your conference calls through the power of video without the need to invest in expensive… - [Is your business prepared for the flexible and smarter working revolution?](https://katcommunications.co.uk/is-your-business-prepared-for-the-flexible-and-smarter-working-revolution/): There are many benefits of flexible and smarter working for all sizes of business: •    Increase in bottom line profit •    Improved Customer Service •    Increase in staff productivity •    Reduction in energy and travel costs •    Reduction in absenteeism •    Reduction in property related costs •    Retention & attraction of skilled staff •    Increase in Staff Morale It’s widely accepted that the world in which we’re living and working is in a period of change. Everyday things we have viewed as ‘normal’ are being challenged. It’s an age where once rigid boundaries are breaking down and previously separate elements… - [Not all iPads come with a bitter price to swallow](https://katcommunications.co.uk/not-all-ipads-come-with-a-bitter-price-to-swallow/): [vc_row][vc_column][vc_column_text] It has been an exciting year for tablets with sales continually on the rise and more models hitting the market. Apple launched its thinnest and lightest iPad yet, Google brought out its 2013 version of the Nexus 7 with its super-sharp display, and cheaper Android tablets such as the Tesco Hudl have been joining the party like it’s going out of fashion. Apples NEW iPad Mini with Retina display and iPad Air are regularly topping the best tablet polls of 2013, with the only draw back to the Air being the hefty price tag. However, with thanks to our… ## Pages - [Business Phone Packages](https://katcommunications.co.uk/home/voip-phone-systems/business-phone-packages/): [vc_row remove_bottom_col_margin=”true” typo_style=””][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8″][vc_column_inner][vc_column_text] Business Phone Packages Compare each of our business VoIP packages as a starter point for your business and then speak to our team to bespoke them for your business. [/vc_column_text][/vc_column_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1758801721155{margin-top: 40px !important;}”][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_row_inner content_placement=”bottom” remove_bottom_col_margin=”true” css=”.vc_custom_1758801638995{margin-bottom: 30px !important;}”][vc_column_inner width=”1/5″][/vc_column_inner][vc_column_inner width=”1/5″][vc_column_text] Bronze Package [/vc_column_text][vc_empty_space height=”20″][vc_column_text css=”.vc_custom_1756988654993{margin-bottom: 20px !important;}”] From £5.99 PCM/Ex VAT [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/5″][vc_column_text] Silver Package [/vc_column_text][vc_empty_space height=”20″][vc_column_text css=”.vc_custom_1756988660638{margin-bottom: 20px !important;}”] From £9.99 PCM/Ex VAT [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/5″][vc_column_text] Gold Package [/vc_column_text][vc_empty_space height=”20″][vc_column_text css=”.vc_custom_1756988669326{margin-bottom: 20px !important;}”] From £12.99 PCM/Ex VAT [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/5″][vc_column_text] Platinum Package [/vc_column_text][vc_empty_space height=”20″][vc_column_text css=”.vc_custom_1756988676682{margin-bottom: 20px !important;}”] From £16.99 PCM/Ex VAT [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” remove_bottom_col_margin=”true” css=”.vc_custom_1757497682964{margin-bottom: 0px !important;padding-top:… - [VoIP Phone Systems](https://katcommunications.co.uk/home/voip-phone-systems/): [vc_row full_width=”stretch_row_content_no_spaces” remove_bottom_col_margin=”true” css=”.vc_custom_1755083558770{margin-bottom: 80px !important;}” visibility=”hide-at-mm-breakpoint”][vc_column][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column offset=”vc_col-lg-offset-3 vc_col-lg-6″][vc_column_text css=”.vc_custom_1757609401170{margin-bottom: 0px !important;}”] Upgrade before the landline switch-off. KAT Communications provides affordable award winning VoIP phone systems across Yorkshire & Lincolnshire. [/vc_column_text][vc_empty_space height=”30″][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true” css=”.vc_custom_1759420049869{margin-bottom: 50px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][vc_row_inner equal_height=”yes” gap=”30″ remove_bottom_col_margin=”true” css=”.vc_custom_1759419818179{padding-top: 40px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_inner width=”1/4″ css=”.vc_custom_1759419753561{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-top: 30px !important;padding-right: 40px !important;padding-bottom: 40px !important;padding-left: 40px !important;border-left-color: #eaeaea !important;border-left-style: solid !important;border-right-color: #eaeaea !important;border-right-style: solid !important;border-top-color: #eaeaea !important;border-top-style: solid !important;border-bottom-color: #eaeaea !important;border-bottom-style: solid !important;border-radius: 5px !important;}” offset=”vc_col-xs-12″][vc_column_text] Startup Businesses [/vc_column_text][vc_empty_space height=”20px”][vc_column_text]Starting… - [Business Sim Only Plans](https://katcommunications.co.uk/home/business-sim-only-plans/): [vc_row full_width=”stretch_row_content_no_spaces” remove_bottom_col_margin=”true” css=”.vc_custom_1773662065030{background-color: #fdd54a !important;}” visibility=”hide-at-mm-breakpoint”][vc_column][vc_single_image image=”22161″][/vc_column][/vc_row][vc_row column_spacing=”30″ css=”.vc_custom_1738242025654{padding-top: 30px !important;}”][vc_column css=”.vc_custom_1737550513238{padding-right: 30px !important;}” offset=”vc_col-lg-offset-2 vc_col-lg-8″][vc_column_text] Shape your Business Sim Only Plans around your business, so your minutes, data, and even contract length fit the way you really work. [/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1738244833152{padding-top: 50px !important;}”][vc_column][vc_row_inner gap=”35″ remove_bottom_col_margin=”true”][vc_column_inner width=”1/2″][vc_column_text] Tailored Business Sim Only Plans built around your business needs. [/vc_column_text][vc_empty_space height=”30″][vc_column_text]We can tailor your Business Sim Only Plans to include unlimited minutes, unlimited texts along with generous data allowances up to 50gb per user. Any tariffs we create can also be on a contract term to match your requirements, whether… - [VoIP Emergency Calls Policy](https://katcommunications.co.uk/home/voip-emergency-calls-policy/): [vc_row][vc_column][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text] We shall use our reasonable efforts to convey Emergency Calls through our partners in accordance with the KAT Communications VoIP Emergency Calls Policy. This policy forms part of, and is governed by the Customer Agreement and/or the KAT Communications Terms of Service as applicable. Terms used herein but not otherwise defined shall have the meanings ascribed to them in the Agreement or the terms of service. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text]By using the KAT Communications service/s through our partners, you acknowledge and agree that: the Service Equipment provided (if any) requires mains power to make Emergency Calls. the Emergency… - [Cookies Policy](https://katcommunications.co.uk/home/cookies-policy/): [vc_row][vc_column][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text]KAT Communications Ltd use cookies on our website and in our email communications. By using one of our websites you agree to this Cookie Policy and you consent to our use of cookies in accordance with the terms of this Policy. If you do not want to use our website you can contact us via telephone on 01302 260195 or send an email to support@katcommunications.co.uk If you do not want us to send you marketing communications you can use the ‘unsubscribe’ link found at the bottom of our email communication which will automatically send us a notification of… - [Privacy Policy](https://katcommunications.co.uk/home/privacy-policy/): [vc_row][vc_column][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text]This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text]This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text]What are cookies? Cookies are small files… - [Terms and Conditions](https://katcommunications.co.uk/home/general-terms-and-conditions/): [vc_row][vc_column][vc_row_inner gap=”30″ remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text]In this Contract: “Acceptable Use Policy” means our policy for the use of internet related services, as set out on our Website, such as may be revised by us from time to time by posting any updated version on our Website. “Authorisation” our authorisation to provide communications networks and services pursuant to the OFCOM general authorisation regime. “Average Monthly Call Charges” the average monthly call charges calculated by reference to your last three monthly bills. “Cancellation Charge” the charge for your cancellation or our termination (pursuant to clause 15.1) of the Services prior to the end of the… - [KAT Studio](https://katcommunications.co.uk/home/kat-studio/): [vc_row column_spacing=”30″ css=”.vc_custom_1707483897209{padding-top: 80px !important;}”][vc_column width=”2/3″ offset=”vc_col-lg-offset-2 vc_col-lg-8″][vc_column_text css=”.vc_custom_1739448609507{margin-bottom: 20px !important;}”] KAT Studio enables you to create professional voiceovers for your phone system, including welcome greetings, auto-attendant options, closed messages, seasonal greetings and on hold messages, and mix them with licence-free music ready to play to queuing and holding callers, which can help you realise several business objectives. [/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” column_spacing=”40″ gap=”10″ remove_bottom_col_margin=”true”][vc_column][vc_row_inner][vc_column_inner][vc_column_text] Get the most from KAT Studio [/vc_column_text][vc_empty_space height=”30″][vc_single_image image=”21695″][vc_empty_space height=”60″][vc_column_text css=”.vc_custom_1739448678011{margin-bottom: 20px !important;}”] +   Improved caller experience   +   New opportunities to market and upsell to a captive audience    +   Simplified call management, particularly outside of business… - [Flexible Working](https://katcommunications.co.uk/our-services/flexible-working/): [vc_row full_width=”stretch_row_content_no_spaces” remove_bottom_col_margin=”true” wpex_shape_divider_top_visibility=”hidden” wpex_shape_divider_bottom_visibility=”hidden”][vc_column][/vc_column][/vc_row][vc_row column_spacing=”30″ remove_bottom_col_margin=”true” css=”.vc_custom_1598264980852{padding-top: 30px !important;}”][vc_column css=”.vc_custom_1612183656908{padding-right: 30px !important;}” offset=”vc_col-lg-offset-3 vc_col-lg-6″][vc_column_text] Helping businesses provide flexible working building blocks [/vc_column_text][vc_empty_space height=”30″][vc_column_text] Flexible working is very much part of a hybrid workplace environment. We can provide communication solutions for remote, flexible and permanently office based staff. Developed with a customer first, technology second approach. [/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1652279805225{margin-top: 15px !important;margin-bottom: 100px !important;}”][vc_column width=”1/4″][vc_single_image image=”20360″ img_size=”thumbnail” alignment=”center” css=”.vc_custom_1645113854622{border-bottom-width: 15px !important;}”][vc_empty_space height=”20px”][vc_column_text css=”.vc_custom_1645110482349{margin-bottom: 10px !important;}”] Beyond the Office [/vc_column_text][vc_column_text] Make sure everyone can connect, collaborate and be productive – wherever they work. [/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”20361″ img_size=”thumbnail” alignment=”center” css=”.vc_custom_1645113863417{border-bottom-width: 15px !important;}”][vc_empty_space height=”20px”][vc_column_text css=”.vc_custom_1645110487998{margin-bottom:… - [Business Fibre Broadband in Yorkshire & Lincolnshire](https://katcommunications.co.uk/home/business-fibre-broadband-with-local-yorkshire-support/): [vc_row full_width=”stretch_row_content_no_spaces” remove_bottom_col_margin=”true” css=”.vc_custom_1737547023158{margin-bottom: 5px !important;}” visibility=”hide-at-mm-breakpoint”][vc_column][/vc_column][/vc_row][vc_row column_spacing=”30″ remove_bottom_col_margin=”true” css=”.vc_custom_1737547045029{padding-top: 30px !important;}”][vc_column css=”.vc_custom_1612183656908{padding-right: 30px !important;}” offset=”vc_col-lg-offset-3 vc_col-lg-6″][vc_column_text] Business Fibre Broadband, Leased Lines, or 4g and 5g Broadband. Local Support. No Nonsense [/vc_column_text][vc_empty_space height=”30″][vc_column_text] Stable Connections. Static IP included FREE on all fixed broadband products. Contracts from just 30 days. Support that actually answers. [/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes” remove_bottom_col_margin=”true” min_height=”600px” visibility=”hidden-desktop”][vc_column width=”1/2″][vc_empty_space height=”35″][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row equal_height=”yes” remove_bottom_col_margin=”true” min_height=”600px” visibility=”hide-at-mm-breakpoint”][vc_column width=”1/2″][vc_empty_space height=”35″][/vc_column][vc_column width=”1/2″][vc_single_image image=”21032″ img_size=”150×150″ css=”.vc_custom_1758804531093{margin-top: -610px !important;}”][/vc_column][/vc_row][vc_row equal_height=”yes” remove_bottom_col_margin=”true” min_height=”600px”][vc_column width=”1/2″][vc_empty_space height=”35″][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” remove_bottom_col_margin=”true” css=”.vc_custom_1769603097257{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #84bf30 !important;}”][vc_column][vc_column_text] What we offer our Business Customers [/vc_column_text][vc_empty_space height=”50px”][vc_row_inner remove_bottom_col_margin=”true” css=”.vc_custom_1612182377439{background-color: #84bf30… - [BT Openreach network switch off](https://katcommunications.co.uk/home/business-fibre-broadband-with-local-yorkshire-support/bt-openreach-network-switch-off/): [vc_row column_spacing=”30″ remove_bottom_col_margin=”true” css=”.vc_custom_1695641779343{padding-top: 30px !important;}”][vc_column offset=”vc_col-lg-offset-3 vc_col-lg-6″][vc_empty_space height=”30″][vc_column_text] Is your Business READY for the Great British Switch off? [/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” remove_bottom_col_margin=”true” css=”.vc_custom_1684231329224{padding-top: 350px !important;padding-bottom: 320px !important;background: #84bf30 url(https://katcommunications.co.uk/wp-content/uploads/2023/05/KAT-Comms_Switch-Off-HERO-FINAL-1.jpg?id=20733) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][/vc_column][/vc_row][vc_row full_width=”stretch_row” remove_bottom_col_margin=”true”][vc_column][vc_row_inner gap=”35″][vc_column_inner][vc_column_text] What is the PSTN and ISDN Switch Off? [/vc_column_text][vc_empty_space height=”30″][vc_column_text css=”.vc_custom_1679328853997{margin-bottom: 20px !important;}”] If you are not using the internet for your phone calls then the likelihood your business is making phone calls over the UK’s traditional analogue PSTN or ISDN phone networks, Analogue signals along copper lines have been the backbone of how businesses have communicated over the phone… - [PSTN Stop Sell](https://katcommunications.co.uk/home/business-fibre-broadband-with-local-yorkshire-support/stop-sell-timeline/): [vc_row column_spacing=”30″ remove_bottom_col_margin=”true” css=”.vc_custom_1679055160784{padding-top: 30px !important;}”][vc_column][vc_empty_space height=”30″][vc_column_text] Is your Business READY for the PSTN Network Switch off? [/vc_column_text][vc_empty_space height=”30″][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8″][vc_row_inner gap=”35″][vc_column_inner][vc_column_text] The PSTN/ ISDN stop sell has already begun! [/vc_column_text][vc_empty_space height=”35″][vc_column_text] As we, at last make the move from a copper based telephone and broadband network you will soon start to see some changes to how you communicate. And though, the existing copper networks are due for retirement at the beginning of 2027, the stop sell program have already started happening. The UK has been moving towards a faster, more stable communications backbone for sometime. Now the… - [Downloadable Phone Guides](https://katcommunications.co.uk/knowledge-base-and-guides/): [vc_row remove_bottom_col_margin=”true”][vc_column][vc_row_inner][vc_column_inner offset=”vc_col-lg-offset-2 vc_col-lg-8″][vc_single_image image=”10388″ alignment=”center” css=”.vc_custom_1565796456070{padding-bottom: 5% !important;}”][vc_column_text] VoIP Phone Guides We have put together some simple set-up guides to help you get the best from your Yealink, Poly or Gigaset VoIP Phone. Please download your relevant guide. If you nee further advice on a certain feature please feel free to contact one of our team on the number below. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner remove_bottom_col_margin=”true”][vc_column_inner][vc_column_text css=”.vc_custom_1614881028858{padding-top: 8% !important;padding-bottom: 2% !important;}”] Poly Handset Guides [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_column_text css=”.vc_custom_1565874907650{padding-top: 8% !important;padding-bottom: 8% !important;}”] Polycom VVX150 Handset Guide [/vc_column_text][vc_separator css=”.vc_custom_1565874497336{padding-top: 8% !important;padding-bottom: 8% !important;}”][vc_column_text css=”.vc_custom_1565874912882{padding-top: 8% !important;padding-bottom: 8% !important;}”] Polycom VVX250 Handset Guide [/vc_column_text][vc_separator css=”.vc_custom_1565874497336{padding-top: 8% !important;padding-bottom:… - [Internet of things (IoT)](https://katcommunications.co.uk/home/internet-of-things-iot/): [vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1533902838162{margin-bottom: 20px !important;}”] Welcome to the Connected World. [/vc_column_text][vc_column_text]By 2020 it is predicted there will be more connected ‘things’ in the world than mobile phones. That will be in excess of 16 billion devices. So what are these ‘things’? These are objects or devices connecting over the internet, letting them talk to each other, talk to their owners or talk to applications. Depending on the object or device they can capture data such as temperature, movement or speed. This can be transmitted through wireless or through a SIM card fitted in the device. In reply, messages can be sent… - [Business Mobile Messaging](https://katcommunications.co.uk/our-services/business-mobile-messaging/): [vc_row css=”.vc_custom_1536140528239{padding-bottom: 0px !important;}”][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Does your business want to improve its customer service levels with existing customers or target new customers? Marketing budgets are always tight and there typically needs to be a return on investment for any marketing activity. Well good news, business text messaging, whether you are a market stall or a town hall is a very effective marketing medium.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_single_image image=”5048″ alignment=”center” css=”.vc_custom_1537807304041{margin-bottom: 30px !important;}”][vc_column_text css=”.vc_custom_1533901537290{margin-bottom: 20px !important;}”] Send Texts Online [/vc_column_text][vc_column_text]Whether you only need to send 10 text messages a month or thousands of messages a month KAT have chosen a text partner who can help you… - [Virtual Inbound Numbers](https://katcommunications.co.uk/our-services/virtual-inbound-numbers/): [vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]We know how important inbound calls are to your business. Making it easy for customers to call you and routing calls through to the right destination are critical for good customer service and closing sales quickly. Inbound telephone numbers (or sometimes called virtual or marketing numbers) could show how effective your advertising and marketing campaigns are by using our free reporting tool, showing not only the number of inbound calls you receive but also where and when you receive them from. Virtual inbound telephone numbers beginning 01, 02, 03 and 08 are simply routed to the landline… - [Phone Lines and Calls](https://katcommunications.co.uk/our-services/phone-lines-and-calls/): [vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]For over 10 years KAT Communications has been able to provide business phone lines and calls connected onto the UK’s largest network with phone lines installed and supported by the UK’s largest network team. However traditional phones lines and calls are changing. From September 5th 2023 you will no longer be able to order traditional copper or ISDN phones lines as either a new product or as an addition to an existing product. This is all because of the Openreach Great British Switch Off. As a trusted telecom partner to our customers we are in the process of moving all… - [Guest Wifi](https://katcommunications.co.uk/our-services/guest-wifi/): [vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Since 2012, with the help of our partners we have been changing the public guest WiFi landscape. Customers in public venues such as bars, coffee shops, restaurants, hotels etc have come to expect free WiFi, but traditionally it hasn’t offered much benefit to the company providing it. Our Guest WiFi solution changes that, offering a seamless combination of free, family-friendly WiFi for your customers and real-time marketing analytics to enable a better understanding of, and communications with your customers.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]The authentication method for login either uses form access or social media channels including Facebook, Twitter, Instagram and LinkedIn. Venues… - [Cloud Based Solutions](https://katcommunications.co.uk/our-services/cloud-based-solutions/): [vc_row css=”.vc_custom_1536139621186{padding-bottom: 0px !important;}”][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The idea of entrusting business critical services to the cloud is not the daunting prospect it once was. Alongside our IT Support package our rich and growing set of Cloud based solutions deliver better collaboration throughout your business, enhanced security of your data and an inherent service flexibility that would be impossible with an in-house solution; all for a simple and cost-effective monthly subscription fee. All of our Cloud based solutions are covered by strong and accountable service level agreements and a service wrap that focuses on you, the customer. Our approved partners provide and maintain the… - [Remote Working](https://katcommunications.co.uk/our-services/remote-working/): [vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row css=”.vc_custom_1532535211791{padding-bottom: 20px !important;}”][vc_column width=”1/2″][vc_column_text]Working from home has been a reality for a lot of people in the last few years with some flexibility around working away from the office. KAT Communications are seen as experts in the field of flexible and remote working. BBC Radio Sheffield use them as the ‘go to’ people whenever there is a a discussion about flexible or remote working. From web and video conference calling such as the well talked about Zoom  to instant messaging and file sharing solutions such as Microsoft Teams, there’s a wealth of communication and technology tools… - [IT Support](https://katcommunications.co.uk/our-services/it-support/): [vc_row css=”.vc_custom_1536139342193{padding-bottom: 0px !important;}”][vc_column][/vc_column][/vc_row][vc_row css=”.vc_custom_1532535211791{padding-bottom: 20px !important;}”][vc_column][vc_column_text]Business owners agree #doncasterisgreat, with great connectivity with the rest of the UK with its excellent, road, rail and air links. This connectivity means Doncaster is home to not just businesses who operate locally but businesses who operate nationally and internationally. One thing all of these businesses have in common is the need for excellent IT support. Another thing these businesses have in common is that for a long time they have been exploited by IT companies who have not only instilled the fear factor in them but they have overcharged them on expensive… - [KATPAY](https://katcommunications.co.uk/our-services/katpay/): Provider of business phone lines, analogue, ISDN, and SIP trunks to businesses throughout Doncaster, Sheffield City Region and the UK - [About KAT Communications](https://katcommunications.co.uk/about-kat-communications/): What makes KAT Communications different, well its our Knowledge About Telecoms and our ability to look at the bigger picture - [Customer Login](https://katcommunications.co.uk/customerlogin/): [vc_row][vc_column width=”1/3″][vc_single_image image=”10713″ alignment=”center”][vc_column_text] Call Management Number To manage your KAT Communications Virtual or Marketing number please select the link below and enter your account number, username and password in the new window [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”10715″ alignment=”center”][vc_column_text] Hosted Phone System To manage your KAT Communications direct dial or extension please select the link below and enter your user id and password in the new window [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”10714″ alignment=”center”][vc_column_text] Your Monthly Bill To view and manage your telecoms billing or to be able to run reports on our eBilling portal please select the link below and enter your username and password in… - [Contact KAT](https://katcommunications.co.uk/contact-kat/): [vc_row full_width=”stretch_row” content_placement=”top” gap=”20″ remove_bottom_col_margin=”true” css=”.vc_custom_1765280459966{padding-top: 30px !important;padding-bottom: 30px !important;background-color: #ededed !important;}”][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1761653606572{margin-bottom: 20px !important;}”] General Enquires and Quotes [/vc_column_text][vc_empty_space height=”20″][vc_empty_space height=”30″][/vc_column][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1761653613813{margin-bottom: 20px !important;}”] Existing Clients [/vc_column_text][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column][vc_column_text] Our Locations [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text css=”.vc_custom_1761653618970{margin-bottom: 10px !important;}”] Doncaster [/vc_column_text][vc_column_text css=”.vc_custom_1675341136563{margin-bottom: 30px !important;}”] [/vc_column_text][vc_column_text css=”.vc_custom_1739375036021{margin-bottom: 60px !important;}”] 1 Watervole Way, Doncaster South Yorkshire DN4 5JP t: 01302 260195 enquiries@katcommunications.co.uk [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text css=”.vc_custom_1675341159903{margin-bottom: 10px !important;}”] Rotherham [/vc_column_text][vc_column_text css=”.vc_custom_1675341143598{margin-bottom: 30px !important;}”] [/vc_column_text][vc_column_text css=”.vc_custom_1761653657790{margin-bottom: 60px !important;}”] Barnsley and Rotherham, Chamber of Commerce 1st Floor, 6 Genesis Business Park, Sheffield Road, Rotherham, S60 1DX enquiries@katcommunications.co.uk [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text css=”.vc_custom_1675341154234{margin-bottom: 10px !important;}”] Scunthorpe [/vc_column_text][vc_column_text css=”.vc_custom_1675341149238{margin-bottom: 30px… - [News](https://katcommunications.co.uk/latest-news/): Latest Telecom news and the sharing of our Knowledge about Telecoms from KAT Communications - [Customer Reviews](https://katcommunications.co.uk/about-kat-communications/customer-reviews/): Customer recommendations and high quality customer service underpin everything KAT Communications do - [Our Services](https://katcommunications.co.uk/our-services/): Superfast Broadband, phone lines and calls, virtual numbers, phone systems, mobile voice and data are a selection of the services we offer businesses - [Home](https://katcommunications.co.uk/): Doncaster based providers of superfast broadband, phone systems, mobile voice and data and phone lines and calls to businesses. 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