Number and Call Management Package

KAT Communications are pleased to increase its range of Numbers it can offer its customers in order for them to manage their inbound call activity in a professional manner :

Many businesses are concerned about management of their outbound calls. However, what is as important is managing inbound calls that customers make. Inbound call management is about maintaining customer contact and monitoring how efficiently inbound calls are handled. Non Geographic Numbers (NGN) which include 0800/0845/0870/0330 and local presence numbers (numbers beginning 01 and 02) are commonly used in the UK as response numbers for direct marketing and customer service activities. These numbers when managed correctly can work to a businesses’ advantage.

The benefits of taking an KAT Communications NGN number

A memorable number – the fact is that the easier your phone number is to remember then the more likely it is that your customers will call –probably the best investment you will make for your business

Disaster Recovery – support for your business by easily rerouting inbound calls to another location should there by an incident at your location.

Call Routing – Have calls routed to different locations at different times of day, week of year

A Range of Numbers – choose from a range of 0800/0844/0845/0870/0300/033 or local presence numbers (we have every UK prefix beginning 01 or 02).

National presence – If you are advertising to a nationwide audience, you need a nationwide phone number. Don’t pin your business down to a particular geographical location.

Marketing tool – This is a great way to measure the response to particular adverts -we can provide daily call records for you to keep track of all your campaigns however large or small

Relocation – No hassle when you move premises, you just take your number with you -no having to redo websites, stationery and business cards -you can keep your number indefinitely.

Call management package – all our numbers come with a call management package. Whatever your needs this can be tailored to suit each individual business,

for example:

Auto Attendant

Improve the professionalism of your business instantly with a company welcome message. Easy to setup, an Auto attendant/IVR service, allows you to direct your inbound calls to the correct department without the need for a receptionist.

Fax to email

Out of the office and need to read an important fax on your blackberry? Setup in minutes, our free fax 2 email service allows you to receive faxes straight to your email inbox!

Voicemail

Ensure you never miss a customer’s phone call. With your NGN number and our voice to email services, you can access your voicemail messages by both email and dialling in to listen.

Call Routing

A successful marketing campaign can result in a spike in calls. Don’t panic! Also known as hunt groups or ring groups, intelligent call routing will allow you to receive calls to multiple phone lines simultaneously.

Call Whisper

Frustrated by not knowing whether it’s a personal call or an important business lead? Call whisper will let you know whether the caller is dialling your landline or your NGN number!

To discuss our range of Call Management numbers please complete the contact form to request a call back.

Posted on February 9th, 2010 by Anthony